Handle underperformance fairly

Who this is for

Founder led lower-middle market companies with 5 to 50 million in annual revenue that want consistent standards and respectful exits when needed.

The quick answer

Set clear standards and share examples of good. When there is a gap, use a simple 30 60 90 plan with one owner and two or three measures. Give support and feedback weekly. If results do not improve, move to a new role that fits or exit with respect and clean documentation. Protect team standards and trust.

The method in seven steps

Define good and share examples
Write the outcomes and behaviours expected in the role. Provide one or two examples of good so managers can point to a model.
Confirm facts before action
Check tools, training, workload, and context. Remove blockers that are not performance related.
Create a 30 60 90 plan
Two or three measurable goals for each period, the help you will provide, and the review dates. Keep the plan on one page.
Meet weekly and document
Give specific feedback and note progress. Keep records of what was agreed and what support was provided.
Decide at each gate
At day thirty continue, adjust, or move toward exit based on evidence. Repeat at day sixty and day ninety.
Consider a role change when fit is wrong
If effort is high and values are right but the seat is wrong, move to a better fit with a clear plan.
Exit with respect when needed
Follow your policy. Be clear and kind. Provide a concise summary of the plan and results. Protect team standards and move quickly to backfill.

Example

A company used a 30 60 90 plan for a struggling supervisor. With coaching and a revised seat the person moved into a planner role and excelled. In another case the plan made the exit clear and fast, which protected team morale.

Pitfalls and fixes

Vague expectations. Write outcomes and examples first.
Plans with ten goals. Use two or three per period.
Slow decisions. Decide at each gate and act.

Checklist

Role outcomes and examples published
One page 30 60 90 template
Weekly review calendar
Documentation and policy steps
Backfill and communication plan